Eight CES IT Headaches in the making

You’ve probably have heard that Bill Gates and Steve Ballmer no longer keynote at CES. Instead, the top cheese keynoter is Dr Paul Jacobs of Qualcomm. The days of Windows dominance is done, and mobility now rides into battle. IT warriors are already starting to see the challenges. I think that the CE industry is completely giddy that the computer industry doesn’t dominate CE anymore. The times have changed.

Here are a few thoughts for my IT colleagues, about some of the short-term implications of it all.

Challenge #1: Mobility Without Thought

There were more than two hundred companies showing literally thousands of different tablet models. Some had game controls. Others had 10-point gesture control that works only with new vintages of Windows 8. All of them are a minefield called BYOD. Although there are Mobile Device Management applications that can control mobile device authentication, app sources, malware/viruses, and loss/theft control, only a handful of tablet makers I interviewed even knew what MDM or mobile application control software was. Many could speak English but didn’t know what ActiveSync was. The attitude was: cool tablet first, connectivity, security, authentication, audit control, policy enforcement, app payload control later on. Consumers don’t need that stuff.

Challenge #2: 4K Video, The Network Plumber’s Nightmare

The 4K video standard produces incredibly beautiful and vivid video displays, and it will sell 10GB network routers like hot cakes. Video used to be something quaint, like a 640×480 pixel matrix with maybe 256 colors. We’ve zoomed through HD video at 1080i pretty quickly. If you thought 1080i had a data rate that only a network engineer could love, wait until you taste 4K. Your lights will dim: the 4K DCP standard of 4096 x 2160 will yield a 1.9 aspect ratio, meaning new and fantastically expensive monitors. Of course, they’ll look really, really good. But the 4K standard has a huge raster and number of frames per second. The chintzy YouTube videos that utilize heal-grinding CODECs probably clog your networks now. But 4K has data rates that can range from 946-1460+ gigabytes per hour in raw format. One RAW-format uncompressed instance will largely crater most GBE networks at 253 to 405 megabytes/sec transfer rates. The CODECs that will ultimately arrive and compress data streams are still largely in their infancy and licensing of reasonable CODECs isn’t simple and aren’t included with anyone’s operating system, at this point. Only larger RAID systems will be able to handle the first copy, let alone backups or in-process edits.

Challenge #3: Data Devolution By Convenient Cloud Storage for JAAOD

CES was chocked full of cloud storage synchronization and storage services. On one hand, we should cheer. We’ve been begging the user community to do backups for three decades, and now that you can backup 5-50gigs for almost (and occasionally) nothing, users are doing it. The problem is: the cloud storage vendors don’t care where the data came from, and it’s up to user controls to ensure that it’s not valuable corporate data that’s being (possibly illegally) stored into a cloud storage account protected with a flimsy password. This Means You, DropBox. More than two dozen online services don’t care if your corporate financials are being stored behind the password (GoPackers!). Mobility and BYOD has put enormous pressure to allow utilization of Just About Any Old Device (JAAOD). Multifactor cloud storage authentication? With what? You must be joking.

Challenge #4: Death by GPS

The GPS technologies and map sources are now a big deal at CES. NAVTEQ and Google are vying for the top spots along with the traditional discrete GPS device makers. But the question then arises: if the maps or sources are wrong, and someone dies, who has the most liability insurance? Can you direct someone safely? If you move them onto busy thoroughfares instead of thru bad neighborhoods, what are the implications? This was the easiest way found to take a babbling GPS booth salesperson and have them become suddenly and completely quiet.

Challenge #5: Connecting Your Stuff to “The Cloud”

IBM announced a way to connect your household, along with various sensors to the cloud (see http://www.networkworld.com/news/2013/011013-ces-ibm-home-cloud-265725.html?hpg1=bn) and the next step is: connect all of your branch offices and locales (with all varieties of fascinating sensors) to the cloud. There is of course, no standard of how domicile or branch office data will be handled, and so the possibilities are rife for monolithic vendor implementations that will make changing cloud vendors tremendously difficult, if not impossible. It would be lovely to have uniform controls to check on various home/branch office/remote locale characteristics. Is it on fire? Good. Water on the floor? Oh geez. Spy camera in the kitchen? Grandma’s busy again. Want to change from IBM to ADT? Good luck.

Challenge #6: Tech Health Care Gadgets

Some applaud the action of helping coworkers become more cognizant of exercise and their health. We saw at CES, several attempts at well-being, including a “hapifork” (http://www.cesweb.org/Awards/CES-Innovations-Awards/2013.aspx?category=HealthandWellness) that warns users of overeating, and a blood-oxygen sensor for iPhones. In the case of the fork, it only measures motions, not calories. Dawdle and fiddle, and it will tell its user to stop early. The blood-ox sensor might be helpful in some circumstances, but if the patient is laying on the floor, passed out, there ought to be triage protocols in place to deal with emergency situations. Injecting various potentially gimmicky health tracking devices into situations is unlikely to improve outcomes.

Challenge #7: The Drones Are Here

Certainly one of the most compelling demonstrations occurred in the South Hall of the Las Vegas Convention Center at CES 2013: dancing drones. Less than 14″ across, these four-prop helicopters were choreographed to a variety of music styles, moving back and forth as easily as big bumblebees. Not easily seen were the cameras attached to the drones as they flipped back and forth, doing 180′s and 360′s. Yes, those drones can come up to your fifth floor skunk works and take very high resolution pictures of your 2015 product plans. Yes, you can still buy black paint, and the laws regarding drones hovering by your R&D and Sales offices are still unknown, as are the rules about model rocket launchers poised nearby.

Challenge #8: Your 3D Printing Debacle

The 3D printer is ever-so-tempting for a wide audience. Have an artistic streak? Need to have that Aston Martin Logo on your file cabinet? More users then engineers think they’re engineers. The 3D printers use a filament of substance, often ABS plastic, to print at amazingly good resolutions. More resolution often means: more money spent. However, temptations will be oppressive. There are indeed standards and prototyping labs and skunkworks can rapidly become effective at printing small components, 3D logos, and even silly things like paperclips, guitar picks, and busts-of-the-boss. The problem is: finding an actual business purpose that has a return on investment. 3D parts made from printers are extremely expensive to demonstrate ROI to an actual CPA, but the spirit of something cool, now connected to network resources, will become an overwhelming temptation and IT will end up supporting its use, in many cases.

What did I like? The kewl new breeze of: consumers believing they’re in control.

Things that make me stroke my chin….

* People that tweet football games, almost play by play.
* Coconut oil. Do I, or don’t i?
* How Monsanto gets away with it.
* Why they tax Nicorette like tobacco in some states
* Why there isn’t a list of taxes for everything
* Why we can’t see the budgets of government from townships to the US budget
* Why there are 8 million people with secret clearances
* Why it takes seven emails and five phone calls to prod United to credit my FF account with the correct number of miles
* Why there are so many competing gas stations, when they all charge the same price
* Why anti-trust laws are so difficult to enforce
* How the influence of the John Birch Society came to represent the fears now embedded in the Tea Party Philosophy
* Why they don’t call rebates “bribes”
* If 2013 will be a year of progress or decline
* Whether the clouds will evaporate, or become indelible within computing

I wonder.

The Chewbacca Abomination

I drove by the white-over-blue 2003 Mini Cooper S for at least a month, perhaps longer. It sat on the dealer’s lot waiting for me. I needed a car. My old one, The Blueberry, had to be sold.

The Blueberry is a 1993 Geo Metro got 41mpg, had three cylinders, and great brakes. It’s air conditioning was dead, and it was pretty ugly. Most people didn’t notice the fact that the driver’s side window was permanently cracked open about a half-inch. It was frozen there. In rain, snow, sleet, the window was still a half-inch open. Go to an ATM? Open the door. Sigh. I fixed the brakes, fixed lots of stuff, but the door would take time and I have no garage. Nice, inexpensive, very ugly if barely functional. So it had to go.

Luckily, I had money coming in from lots of work. The Mini grew tastier looking. I test drove it, and it was magnificent. Its supercharger is strong and responsive. Blue (my official color) leather seats. You point the wheel, and it goes there. Lots of nice controls. Some of the controls are on the steering wheel so you don’t have to take your hands off the wheel to change the radio. It had a six speed to get it over my mandate of 30mpg+. It gets 35mpg if I’m light-footed. That’s difficult. But I get 31mpg regularly. Yes, I bought it.

But there are abominations. If you should lose the key, the one with the remote on it, the replacement cost is $283 from a dealer. There is no USB connector that allows you to program it that way– that would be too easy. You need the VIN of the car to make a “valet key” and then, using a USB-OBDII connector, you get info from the actual car, and tell the car to accept the new key. The Valet Key is $60. Both, are abomination.

Wait– there’s more. I noticed that the car, a scant 85K miles on it, made a strange sound when cold, when starting from stopped, in first gear. It chirped. Shuddered. It’s gotten progressively noisier, and while our recent 100F weather reduced it, cooler weather now makes it a bit more pronounced. It kind of screeches, then shudders, then engages. If, at low RPM, one puts one’s foot into it (gas pedal), then the one can produce the same noise, especially if the car hasn’t warmed. Later, the noise and the problem go away.

A check with official dealers say that the clutch requires about $2500 in expense. A how-to video found online shows why: you must essentially remove most of the front of the car, lift the engine, and do it correctly, for the clutch to be revealed and fixed. It is a high-labor proposition. Forboding, too. It cannot be done by anything close to a “shade tree mechanic”. A local repair outfit looked in their standard repair guide, and came up with $2500. Maybe more. This came from a nationwide chain known for quality repairs.

I searched for more answers. The noise, it turns out (with apologies to LucasFilm) is called the “Chewbacca Noise” and there are various explanations for it. The one that sounds the most plausible to me, has to do with the clutch and flywheel not meshing very well. What I’m told happens is that the flywheel, which itself is somewhat unique to Minis, gets glazed. As the car and engine warms, the grip gets better and the noise subsequently goes away. The reason for the glaze may be in part due to the unique two-piece flywheel (they’re normally a solid, machined “plain old” gear). To reduce vibration, the two-piece design is used because the engine has a lot of torque (muscle) and the two-piece design is supposed to reduce vibration. It does that. It also is the likely source of the noise. The Mini Cooper Service writer that I spoke to knows nothing of it. They’ll look at it for $90, and perhaps may or may not be accurate in their diagnosis.

Mini could sponsor a forum where they tell their clientele, hey, this is what we’ve found so far. They don’t do that. Opportunities they have to make their clientele feel warmer, are often missed. The Mini is a brand, and isn’t BMW, although a shocking number of Mini dealers are suspiciously close to a BMW, perhaps even with the Same Name! That’s the case in Indianapolis, the closest dealer to me.

I took the Mini to another German car repair facility in my locale, nearby in fact. I asked them what THEY charged for a new clutch and flywheel. The number was considerably less, so much so that I wondered about it. How much for a solid flywheel, I wondered? They knew about this repair instantly, making me suspect they’d encountered this same problem before. Not that much more, although the right flywheel, a solid one, costs more than the bizarre two-piece one. Quite a bit more. I’m not sure where this goes, except, I need to drive my car.

Mini: you’re losing here. Let me warn potential purchasers that the repair costs are unusual, and that key replacement costs are embarrassing. They should be ashamed. Boorish capitalistic prices in the name of someone’s engineering fantasy is no excuse. A key for $60 is bad enough, in the high $200s isn’t reasonable. At.All.

Update #1: The key came apart, and while the doors would open, the ignition wouldn’t switch on. No remote anything. The back cover to the key was found (thank you, Donna) and there’s a module inside of it that apparently allows the key to work and the ignition starts. I’m still getting a new one.

Our Istanbul Travelogue

A Week’s Journey to the Eastern End of Europe, and the Beginning of Asia Minor
Now that Ive been back for a while, I’ve been able to gather my thoughts together for the travelogue portion of the Istanbul trip. It took a bit of planning. We were going to go to Bodrum, a resort town near famous Greek islands, but there simply wasn’t enough time– so we chose Istanbul. The flight over went thru Geneva, where my brother-in-law Chris was born, and my brother’s therapist lived and was born. Then off to Istanbul.The first shock is paying $20 for a visa, as their not part of the Schengen Convention. Then you go thru passport control and you’re in Turkey. The airport is modern if non-artistic. A hired driver was waiting for us and drove us through the Kennedy ‘highway’ to Sultanahmet, which is the old city, the ancient city, the eastern capitol of Rome, the Catholic Church, the Ottoman Empire, and many interim ‘owners’. It is as rich with history as Rome or Jerusalem. It has, by many estimates, 20 million people. It is a bustling place with legendary traffic jams. It is developing a subway, has trams, buses, and far too many cars. The price of fuel is high, almost as high as in the EU.We arrived via a circuitous route to our hotel/b&b, the Terrace Guesthouse. It’s a small building with a spiral staircase in its center. It goes for five stories to the top, which has a room adjoining the breakfast terrace with an unbelievable view of everything that makes Istanbul impressive. You can see the Dardanelles, the Bosphorous, the Blue Mosque, Ayasophia, the Marmara Sea, Asia Minor, the ostensible eastern-most point of Europe all from where you drink your coffee and eat breakfast. A doctor from Norway was our breakfast mate for most of the trip. He loves the place…. and had a few salient recommendations for us as did the hotel staff– both of whom lived in New York in Queens for a year.The streets are paved in cobblestones. Fifteen-fifty feet underneath are the areas where the Romans, the Romany, Greeks, and many others travelled. The first evening we went to a restaurant adjacent to our hotel on the next block south. We had a decent dinner, then our waitress pointed out a small archway built in the wall. Inside there were excavations going on. It turns out that the area was once the site of the first palace of Constantine I, the Holy Roman Emperor. Our hotel is built upon the ruins, which are now being carefully excavated. It’s an amazing place, but only one among many that have survived in more interesting ways. How could we know?

The Ottomans saved many Christian buildings and sites, but the Romans and Greeks were heretics, and only a few items, such as the Roman Cistern that feeds the old city, and the remnants of the Hippodrome remain for exhibit. Turn a corner in this area, and you have no idea what you might find from an historic perspective.

Our missions were threefold: finding the bellydance culture, musical instruments, and general tourism. We found all three, but each has its own story. I’ll start with the general tourism.

We investigated the Ayasophia, once the center of the Christian Church. Emperors were crowned there; it was later turned into a mosque. It was the largest church in the world until the Vatican and St Peter’s Basilica was built. Remnants of the mosaics remain, as does its role as a mosque for generations of Ottoman sultans and their minions. The Blue Mosque is also huge, with minarets on all four corners. In Istanbul, mosques compete with each other with loudspeakers 7x/day calling the faithful to prayer. There are many prayer rooms strategically located through the city to allow prayer.

One such area was off Taksim Square, a side street that just happened to point towards Mecca. Hundreds of men were dutifully praying as we walked by. Yet for such adherence, there were many cultural contrasts. Walking down the street, you might see people in jeans and a shirt, or one woman in a spaghetti-strapped tank top talking with a woman in a headscarf, walking behind several women in burkhas. Ataturk was adamant in having the Turks live together, no matter their sense of religious mores. Turks of many cultures and persuasions work side by side, and on the surface, few care.

Tourism is fun, offset by the constant provoking of merchants on the street, invariably men who ask where you’re from. They know that “westerners” are trained to instinctively respond. Then the hook is set, and you get to listen to a sales pitch regarding whatever’s being sold from the nearby store or stand. Your chances of a polite escape are few, and so tourists quickly steel themselves to ignore the hawkers. After a couple of days, the questions posed to all that passby start to become just part of the noise of the city.

That’s not to say that shopping opportunities aren’t fun. There are thousands of street shops selling most things imaginable, but often jewelry, textiles/rugs, and hand-made goods. The Grand Bazaar is the largest shopping zone I’ve ever encountered. They say 4000 shops inside, but there must be more, and there are an equal or better number surrounding it, selling untold amounts of merchandize. Merchandize should be bought after haggling and walking away, as often even a staggeringly low price will be bargained if you have cash. Cash talks. We found textiles, musical instruments, and more.

On the search for musical instruments, we went into a famous area, part red light district part music store district. We found several bargains, but more interesting were the native Turkish folk music players that were eager to give a demonstration. I purchased a saz, a guitar-like instrument that is native to the area and has variations depending on the region. We saw many performers in the area.

Later, we would find the store of Cumbush (pronounced Joom bush) where the grandson of this famous instrument inventor still runs the store. He was a funny, animated guy that summoned a student of his to demonstrate the instrument. The Cumbush is like a fretless, 12-string banjo. There is nothing else we’ve ever seen like it; Donna owns one and bought it on eBay. Here was a student of the instrument who started jamming with it there in the store as Donna drummed on the dumbek.

That evening, I found a saz player, a chef (judged by his cap) at a corner cafe near our hotel. On a smoke break, he played and sang. The other cook, much younger, also knew how to play the saz, and did a number on it before work called. A couple of days passed, and I brought my instrument over one evening. A jam session, much to the owner’s chagrin, ensued. Ishmael and his cooking associate were both saz players, and so a medley of songs ensued, traditional Turkish (and I discovered: Sufi) songs ensued. I learned a bit, and played a few of my own, trying not to mess up the semitones on the saz. Turkish apple tea was served, then baklava. They judged my “student” instrument to be a decent one, and we noted a slight difference in scales, something I hadn’t noticed  before. There’s was long enough to start at ‘doh’, where mine is a ‘re’. The difference isn’t much, and the sound is good.

Then came the open bus tour across the Bosphorus, to the Asia Minor side of Istanbul, which is more recently developed, and often lush. It reminded us of Pacifica, and the shores of the suburbs of Genoa. The bus went to the top of Taksim Square, the N side center of Istanbul, and with its vantage point, where many roads start. A 4km-long pedestrian mall starts down the hill, past shops whose names you know, and names that would fascinate you. It’s a mixture of Middle East and Western junctions, often loud and brash, full of promise, and sometimes, reward. Sadly, the street of the pedestrian mall is paved with squares rather than cobblestones, giving it a strange, incomplete appearance.

No tourist tour is complete with out a boat tour of the Bosphorus, steering towards the gap between the Black and Marmara Seas through the Dardanelles, a place that confounded more than one warring army. There is much money here, and much history. There are mosques, night clubs, all intermixed with yachts, fishing boats, oil tankers, military ships, Turkish coast guard, tugs, and tiny little boats all funneling thru the Bosphorus under the two bridges that cross it– among the longest suspension bridges of their kind in the world.

The food? Might be good for carnivores. As pescetarians, we had good fish. The best food was at an Indian restaurant called Cafe Jubb, also with a magnificent view of the Topkapi Palace grounds, all the way past the Blue Mosque.

Did we find bellydance, Donna’s quest? Oddly, it’s disorganized into two factions. One is strictly for tourist shows. The other, perhaps Roma/Gypsy based, is more underground. While Turkey is seen by Americans as a center of bellydance/Middle Eastern dance, it’s plainly disorganized and factionalized. Part of the problem may emerge from the loathing of the Gypsies in Istanbul, who were in the area long before the Ottomans. They seem to be the ones everyone loathes for their reputation as happy-go-lucky low-lifes. Nothing could be more prejudicial, but the Roma aren’t easily taxed, brought into legal systems, or even identified. Such Bedhuin-like peoples have often been reviled in history, and the Roma culture– dancing included– seem to be relegated to the tawdry, sadly.

The people of Istanbul are special. You get the feeling they’ve seen much turmoil and are on the way up. Turkey uses the Turkish Lira, but the dollar, euro, and several other currencies were in easy supply with money changers offering as much as 10% difference in two blocks difference in location could be found. Street merchants were very aggressive, but so was the merchandise.

We found great values in textiles. Rugs. Hand woven and loom-woven goods. Rug merchants are everywhere, selling truly gorgeous inventories. Around the corner will be three more. There are many truly interesting stands selling art, but then more selling leather goods or souvenirs. The antiquities we saw were largely forged– country items that were faked and rapidly antiqued, even to our amateur eyes. This isn’t to say that there were some very real and likely very real antiques. It takes an expert eye beyond our own to tell the difference between the really artful fakes and the real deal. There are also many “name brand” forgeries. Like Coach purses? Such deals. Just like Canal Street in Chinatown NYC.

It’s crowded, fun, full of history and mystery. We enjoyed the trip.  Pictures will be added shortly.

Travel Story: Your luggage didn’t arrive? Read this

Of the many times I’ve flown United flights, on any number of them– the luggage didn’t arrive. Often, it’s delivered the next day. maybe. On Wednesday, I returned from Istanbul. We checked two bags. The first flight was on Lufthansa to FRAnkfurt, then United to Newark, then United to Indy. These are code-share partners. It is a meaningless revenue sharing term: code share. They share money, but apparently not much else.

United can’t get into Lufthansa’s computers if luggage is lost. Ours has been lost for three days now. It’s been promised three times now. United, via a CSR, tells us that it was supposed to have arrived on a flight to Indy this afternoon. Apparently, this has not happened. It’s anyone’s guess where they are. We haven’t seen them since 3:30am in Istanbul, on Wednesday morning, and it’s now late Friday evening, +7hrs time zone shift. We’re no more confident now than when they didn’t arrive at US Customs in NJ.

Lufthansa has no numbers on their website to contact regarding baggage claims, and the United Airlines file reference number we were given, doesn’t work on Lufthansa’s website, either. Only United’s http://united.com/for/baggage URL works, and it tells us exactly nothing. So at least United is consistent.

Will we file a claim if we don’t get our luggage soon? You can bet on this. You see, gone is the day that customer service is a meaningful endeavor. Software doesn’t work. It’s all about the revenue folks. That’s why the Purser on our Frankfurt-Newark flight talked about why there weren’t but three Economy Plus seats on the 777 we flew: he wants his profit sharing. No where in his statement was there a regard for customer satisfaction. But the airlines, I’ve found, don’t really care about us. They just want to avoid another bankruptcy. It’s ghastly. Really ghastly how customers don’t matter anymore; we’re just cattle to be herded.

Update: We were called Saturday morning by a delivery service. No explanation as to why the bags were late. Nothing was missing from them. They were correctly tagged, with additional “Rush” tags on them. United can’t answer: why. Somehow, we’re supposed to be thankful.