My ongoing odd relationship with Comcast has hit new and interesting lows. To bring you up to date, let me summarize:

I was a residential customer. I moved into an office building. The residential system at Comcast is very much broken when they have to think about an office building, and they fell on their faces. The business unit of Comcast is a different entity, and convinced me to stay, did the installation, and charges me about double.

There was an old residential modem. I offered to give it to the Comcast installer, but he said he didn’t need it, and it couldn’t be used in the installation that I received. So it sat in my office.

Comcast however, believes that I’m a thief, and has sent a collection letter from a collection company to fetch the old cable modem. I’ll send it to them.

They once again prove however, that they are anti-customer, and to the highest degree possible. Their residential customer service is the pillar of bad. There is no worse that I know of. If you have a choice, it is my personal recommendation that you run far away, as quickly as possible from them. They aren’t necessarily evil, but in my experience, their ineptness can be used for a comparison of where to start the scale at total.