This is the summary: Comcast, a/k/a xFinity, is the most miserable utility that I have ever used. In my humble opinion, they epitomize the evils of monopolies, and the ghastly, truly awful implementation of customer service and support that can happen when twits are in charge of support implementation.

I write this as suddenly, my email is dead. I cannot reach smtp.comcast.net with a password that works; some process killed it. I’m on the phone with an ineffective customer support person that’s clueless about why this happened. How could I have been using this username/password combination for about two years, then another one for years before that.

But wait– it’s not fixed yet. The update is that someone from ComcastBiz will call me within 24hrs. Like that ever happens.

But my account disappeared. Vanished. Who knows what email was in there; I never checked it. Now it’s re-established again, afresh. It took an hour and fifteen minutes, two CSRs, and no one really knows why the account died in the first place.

Comcast: you are shameful. You disable your CSRs with inadequate software, improper procedures, and hamstring them with the most awful of arbitrary systems infrastructure. You should be ashamed. Very ashamed. Stop spending money bribing politicians and fix your infrastructure.