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Category: News

This is going to be easy.

#1: ARM gives Intel/AMD/VIA a run for its money

Yes, lowly RISC processors are coming in huge densities, all using much less power. Seems counter-intuitive, but there’ll be multiple OS changes to accommodate the density possibilities, mostly in interesting server combinations.

#2: Social Sickness

Twitter, Facebook, G+, all interesting. A unified user interface that just does it will become popular, and will separate the truly social from the casual. The client piece will be fought tooth and nail because it disrupts the business models of the social site vendors.

#3: The Great Server Makers Will Fall and NOCs Will Change Forever (for the better)

Servers aren’t what they used to be. High density servers will steal the market. NOCs will start to look like clouds, and many skies of clouds. Traditional server makers will have some problems getting to market and learning how to make margins based on differing densities.

#4: Client Hardware Will Become: Anything

I want my (fill in this blank) to work on the darn network. Make it so. Desktop hardware doesn’t go away, there is no death of anything. Instead, accessibility will become the huge challenge for large organizations, who will become driven by user pressures. This will lead to

#5: Security Rethought

Unified security will become the norm with (gasp!) interoperability. Lacking that, we have chaos. Maybe the government will wake up, too, but I doubt it.

And finally, Obama wins, and someone will owe me yet another beer to pay me off.

My ongoing odd relationship with Comcast has hit new and interesting lows. To bring you up to date, let me summarize:

I was a residential customer. I moved into an office building. The residential system at Comcast is very much broken when they have to think about an office building, and they fell on their faces. The business unit of Comcast is a different entity, and convinced me to stay, did the installation, and charges me about double.

There was an old residential modem. I offered to give it to the Comcast installer, but he said he didn’t need it, and it couldn’t be used in the installation that I received. So it sat in my office.

Comcast however, believes that I’m a thief, and has sent a collection letter from a collection company to fetch the old cable modem. I’ll send it to them.

They once again prove however, that they are anti-customer, and to the highest degree possible. Their residential customer service is the pillar of bad. There is no worse that I know of. If you have a choice, it is my personal recommendation that you run far away, as quickly as possible from them. They aren’t necessarily evil, but in my experience, their ineptness can be used for a comparison of where to start the scale at total.

This is the summary: Comcast, a/k/a xFinity, is the most miserable utility that I have ever used. In my humble opinion, they epitomize the evils of monopolies, and the ghastly, truly awful implementation of customer service and support that can happen when twits are in charge of support implementation.

I write this as suddenly, my email is dead. I cannot reach smtp.comcast.net with a password that works; some process killed it. I’m on the phone with an ineffective customer support person that’s clueless about why this happened. How could I have been using this username/password combination for about two years, then another one for years before that.

But wait– it’s not fixed yet. The update is that someone from ComcastBiz will call me within 24hrs. Like that ever happens.

But my account disappeared. Vanished. Who knows what email was in there; I never checked it. Now it’s re-established again, afresh. It took an hour and fifteen minutes, two CSRs, and no one really knows why the account died in the first place.

Comcast: you are shameful. You disable your CSRs with inadequate software, improper procedures, and hamstring them with the most awful of arbitrary systems infrastructure. You should be ashamed. Very ashamed. Stop spending money bribing politicians and fix your infrastructure.

There are lots of postings of blogs, features, advice, and reviews for ExtremeLabs in the past few months. Much thanks to Brendan Allen, who’s now in Japan. Please let me know if any of the links fail.

NetworkWorld

Microsoft’s Azure Cloud

Ubuntu 11.04, Server, Client, and Cloud

ITWorld

Dodging Responsibilities: Why Public Email Needs Police

Malware is a disease; the government should treat it that way

How a Debt Ceiling Crash will effect US IT

Electric Motorcycles and the Rodney Dangerfield Syndrome

http://www.itworld.com/software/181887/Google avoids the call to arms

Oil wells in the basement: The Microsoft versus Google War

AT&T&T Mobile- Why the New Monopoly is Bad for Consumers

LulzSec retired? Don’t Believe It

Your Coming Sadness: You’re Not Backing Up Your Data

Five Obstacles to Google TV

Input/Output

Ten Stupid Contractor Tricks and How To Avoid Them

Understanding Managed Services Providers

Setting up an internal cloud for patch/fix testing

Small Network Design Using Virtual Appliances

Verizon proposes to eliminate some of their data plans for smartphones– the kind with unlimited data– and replace them with caps and or “family data sharing plans”. May I suggest that if they do, they’ll kill one of the geese that are giving them the golden eggs of customer satisfaction and comparatively good experiences.

My experiences with the competition are low, so the bar isn’t that tough to get under. Consider my thoughts on my direct experience with the major US cell carriers:

AT&T: Bell South with Lipstick. The monopoly, with all of its evils, revisited like a zombie from the grave of the TCA.

T-Mobile. Not my friend. Sparse coverage. Customer service that wasn’t for customers. EU policies that were draconian. They tried to be good. Now they’re trying to sell to AT&T.

Sprint: The. Most. Awful. Service. Ever. Charges for the air you breathe.

Verizon: Pricey. No apology coverage. Now: gonna put a cap on my data. I’m not even a big user. Seems to feel that they own a lot, and now that the world of US carriers is shrinking, they can shaft their loyal customers by changing the data plan. Just when smartphones were becoming really cool.

I don’t know if you’re listening, Verizon. You have a fat corporate head on your shoulders and you have your fingers in your ears because you’re not used to being customer driven. Let me spell this out to you: you’re about to become relegated to list that will now consist of “all carriers suck”. Doesn’t have to be this way. You could think about your clientele and differentiate yourself in a way that you’ll be loved.

I know. Love. You’re fixated on shareholder return. Fine. Give them lots of return with something important: happy customers not enslaved by your ceilings. If you impose ceilings, you won’t be a hero anymore. You’ll just be one of them.

Windows Skype: A Telco Nightmare

May 10, 2011—The peer-to-peer Voice over IP application, Skype, has been purchased by Microsoft. What happens now has the possibility of changing telephony and voice/video communications, as we know it.

Skype is a peer-to-peer based voice and video application that has been a thorn in the side of telco carriers and governmental units across the planet. It uses Internet Protocols to carry voice via global Internet plumbing. It was invented in an era where telco voice call toll avoidance was a popular idea: circumvent costly telephone company charges—especially expensive international phone call costs.

The popularity of Skype internationally is huge, with an estimated 100M+ world-wide users. Historically, when broadband connectivity was spotty, and its speed was slow, Skype had huge quality issues. The architecture of Skype improved vastly over several years and several owners to the point where Skype reliability for voice is very good, and video communications is almost as good.

Of huge benefit, however, is the sheer number of Skype users, their contacts, and their status as a social network rivaled only by Facebook, Twitter, and the burgeoning number of Google, and Yahoo user lists. Microsoft has, in one purchase, bought the identities and accounts of millions, whereas their own efforts at Hotmail, Windows Live, and other network identity federations has been historically awful. Now Microsoft has an application that drives social networking, has a huge user list, and adds value to Microsoft’s efforts to try to build a visible user community.

Microsoft’s Windows Mobile offering may get a boost as well, as community application momentum for Windows Mobile is perceived as week, compared to that of Google’s Android developers, and those of Apple’s vast iPhone developer plantations. Skype over mobile devices is a common toll-avoidance mechanism for smartphone users, and an easily transportable directory/contact service for users. Where Microsoft has failed to develop strong and portable federated identity management for users, Skype gives them a chance on a par with Google and Apple.

There are other features that Microsoft hasn’t explored in their own offerings, that the Skype acquisition brings to users. Skype video conferencing works across a wide cross-section of hardware platforms. YouTube-ish possibilities to rival Google are a distinct possibility, as is the capacity to offer an application and especially media store for P2P video that’s being done by Hulu, NetFlix, XFinity, and others.

Using Skype’s P2P infrastructure goes against the grain of traditional communications infrastructure—and it’s why Skype remains popular—it’s tough to shut down and uses its user’s CPU and communication strength rather than a centralized approach. Microsoft doesn’t have to buy a lot of infrastructure to make Skype expand, rather, it must keep Skype reliable and add features which anchor on the Skype user base and the market it represents.

Skype works today across a wide number of platforms that Windows products currently don’t transverse—Linux, and to a lesser extent, Apple. Skype also works well on Android, and other smartphone platforms, and gives Microsoft and unembarrassing entrance to non-Windows platforms.

Mobile, desktop, laptop, and future platforms will likely have Skype running on them as a highly-desired, get-there-first application demanded application, and Microsoft has the ability to gain another must-have application to offer users. It leverages a huge user-base. The user base comprises a stunningly broad cross section of international users. In turn, the Skype application is ripe for delivery of lots of value-added media, as well as the revenue from Google Voice-like revenue, unified telecom features (that Microsoft has been trying to beachhead for years).

Microsoft gets to buy a user base that comes close to rivaling Google, Apple, and Yahoo with a killer application that works on a lot of equipment and has a brilliant future. Let’s see what they do with it.

 

 

I rushed into Hannover, parked my suitcases, and went by tram to the Grand Opening Ceremony at the Hannover Congress Zentrum. Outside, about 50m or so from the front door, were a couple hundred protesters. I’m not sure, but I believe they were protesting the Turkish PM’s visit to CeBIT as a keynote speaker.

Protesters at the Grand Opening Ceremony

Turkey was the partner country this year at CeBIT, and Turkey was showing their ITC prowess in 4500sq meters of exhibit space. I saw some of it. It was… interesting.

In his speech, the Turkish PM railed on about how visa qualification was hurting Turkey’s ability to do business in the EU, and especially in Germany. He noted that Germany has more Turks living there than some EU member country’s entire population. Indeed my Hannover neighborhood had many Turkish residences and businesses. Hookas and great Middle Eastern cuisine abounded in many other Hannover warrens, too. Angela Merkel, the German Chancellor, said she’d work on the problem. Sam Palmisano, CEO and poobah of IBM, also greeted the crowd at the Zentrum. IBM’s presence was enormous at the fairgrounds, too.

The visa problem also haunts the international participation in US tradeshows, but also other tradeshows/conferences in the EU. The post 9/11 atmosphere has added a layer of business-killing bureaucracy with visas, and the US Embassies aren’t the fastest in the world to turn visas around for requesters. We were once friends, but now we have to verify it, it seems. Entry for me, a US citizen, was simple. But coming to the US is more difficult even for EU citizens. Bad news. Sam and I had no problem. But we weren’t from Turkey. Dubai is now making a name for itself in the conferences/tradeshow world simply because there are no needs for visas. Imagine that.

The Conference and Trade Fair

The good news was that CeBIT had a wonderful attendance, more than 4000 exhibitors (I think statistically there were more than that) and a wider and more appealing mixture of exhibitors was to be found. For reasons that are purely German trade fair politics, CeBIT had eschewed consumer electronics, but they’ve reappeared. No more stodgy business-only, wear-a-suit sort of show.

The opening day crush was made crazier still by a tour of the show by the German Chancellor, the Turkish PM, and other high potentates. Imagine you, 400K of your friends, and tight security. It was a bit silly to maneuver around initially,  but tenable.

There were conferences; I had no time to see them.

I started at Hall 9, which contained Public Sector and University pavilions. This is always a hotbed of innovation, and it was as good as last year. I had hoped to see more ‘green’ themed offerings, but was pleased to find university research going well. Across the fairgrounds, I focused on the digital health exhibits. Although dominated by just a few organizations, there was lots to see, ranging from skis as a digital input device (you get to play downhill skiing games using your feet and swaying motions) through to new sports beverages– with alcohol in them.

There were a few stands that also had green vehicle technology on display, as well as advanced automotive digital dashes and device integration components. The iPad as a co-pilot is not far off. A few EVs (Electric Vehicles) could be found, and I longed for more. It’s my belief that people in tech are the most accepting of EV technology, and I was pleased to find lots of attention being paid to vehicle charging systems– personal and commercial ones. One item that caught my eye was an electric bike.

Cool Electric Bike. I want one.

The Battery is the Tire is the Battery.

The Italian Pavilion had something that drew my attention, then stunned me. An organization demonstrated a blade server (nothing new) with storage frame (also nothing new) and a fully redundant chassis for the blade server (a 2N configuration for those that understand high availability constructions). So far, nothing new. Then I was floored: this company, Revenge.it, puts 240 cores in each chassis on their blades, making the entire stack just 15U tall! This is one of the densest ‘cans’ I’ve ever seen! Ten years ago, this stack standing barely a foot and a half tall, replaces the functionality of a warehouse of servers of the old variety; imagine 480 old free-standing HP, IBM, or Dell servers; this replaces them. Each blade has its own power supply, which is even more astounding (and redundant for those that care). Fabulous. Ingenious. And apparently, sold heavily to NATO.

After a brief intermission, I landed in the ASEAN pavilions– China, Taiwan, Korea (there is only one at CeBIT), and a spot called the Golden Mall. Here was the more interesting consumer and small business innovation. There were tablet/pads galore on display. Few were shipping, but I saw dozens of varieties ranging from too small to be useful through to very large (18″x11″) with vivid, battery eating displays. Batteries were there. Bags. WiFi gear. Cables, OEM whitebox computers. Cameras. Storage of every flavor and type. One booth had nothing but flashdrive housings. Another showed brilliant do-it-yourself mobile phone covers. Still another had highly advanced microwave transceivers.

Famous organizations like ASUS and MSI had large stands with interesting varieties of gear. Some of their stands showed what Americans think of as ASUS and MSI like netbooks and vivid displays,but a few strange items were displayed as well. One that comes to mind was a Roomba-like vacuum cleaner robot from MSI that tried frequently to vacuum up crumbs, but never quite got them. I wonder if it was full; it couldn’t hold very much given its size.

MSI Vacuum. Little whirring whiskers. Not so good.

There were interesting cameras, some with helmet mounts, others the type you might see watching you in a NYC taxi. There was higher-end gear, like routers, FC switches, and industrial servers. One organization I ran into had high-density 1U servers and drive cages, all ready to accept whatever program loads you’d like.

Ferric Titans

In Hall 2, one of CeBIT’s largest, were the iron mongers. IBM had a Z-series mainframe as well as a bladeserver to heat up the chilly late-winter German air inside the Hall. In theme with all-things-cloud CeBIT trend, I listened to an IBM rep, who tried to explain cloud to several doubtful looking executives, in English. It seemed, in my discussions with many people at CeBIT, that cloud is a hassle in the EU for many reasons, much amounting to privacy. I don’t think they really get cloud in the EU… a handful understand, but there’s amazing reluctance to try it.

IBM's Cloudy Vision of The Cloud

Microsoft pushed Cloud. The color is Azure.

I look for signs that the rest of the world has some how pulled ahead of the US in one technology direction or another. Leadership and the pride that goes with it is important. The strong technology focus in the US and Canada have been a source of important changes. I don’t see much change in this area; the EU progresses more slowly, sometimes with a Rodney Dangerfield problem.

Apple, whose product appeared in many places but not because Apple was an exhibitor at CeBIT, used the CeBIT event like a cowbird– announcing the iPad 2 so as to take the media frenzy to advantage. They did this at CES. They’ll do it at other events, too. Free ride for Apple.

iPads were there. Apple was not.

Yet there were literally dozens of new tablet computers at CeBIT, although few were ready to ship. I saw Android Honeycomb, MeeGo, Windows 7 (!), and even one with iOS on it. Few are shipping. The most amusing if tragic tablet came from Lenovo– with MeeGo (the doomed operating system) on it. Some were really pretty, others too heavy, some were just plain weird as their screens were tiny compared to their frames. Does Apple have to worry? Apple doesn’t worry about anything.

Lenovo Tablet Running the Austere MeeGo OS

There was more: retail POS systems, restaurant systems, VoIP makers, PBX makers, and many industrial products makers. I walked past these, looking for something special: green computing. I didn’t find much. Geothermal cooling was largely absent. There were a few interesting battery technologies, but nothing I haven’t seen before elsewhere.

What was somewhat wondrous were new conferences. CeBIT has had mixed, often negative results with conferences and this year there seemed to be a lot of them– and on salient topics. I didn’t have time for them, sadly. Two and a half days doesn’t really permit them. Of the press conferences seen, not much was really new there, either. This isn’t a newsy, announcement-driven event. Instead, it’s about business, doing business, taking orders, meeting new people, and cruising the widest variance of computer-related technologies in one spot on the planet.

In a time when the IT/ITC industry is trying to maintain its position and grow, I had great disappointment in the lower number of US industry participants. Yes, Google and IBM were there, Apple would never come, and there was indeed a USA Pavilion, but it was tiny, ghastly small compared to previous years. I saw Dell and others, whose stands are run by country managers. But the musculature of US tech wasn’t really present in an organized way like it used to be. It was sad. If President Obama really wants to increase exports, he’ll need to find a way to fund a bit more into programs like CeBIT, the largest tech conference on the planet.

CeBIT has now joined forces with CompuTex, the leading computer hardware show that’s located in Taipei. The idea is to join together these two best-of-breed shows into a single sales venture, allowing organizations to sign-on to both, logistically. The Taiwanese government believes this is a coup, and are very proud of the deal that joins the two largest computer shows on earth together. This duo competes with several other conferences that are subsets of technologies represented at CompuTex and CeBIT: iFA in Berlin, CES in Las Vegas, CTIA in Las Vegas, and Mobile World Congress in Barcelona. Europe has indeed, along with the joiner of CompuTex in Taiwan, moved the conference agenda away from the USA. I’m not happy about that. I’m glad for their success, but it shows the problem with US tech leadership in the world: the US needs to market itself personally, not across the Internet, to gain new international customers. Not all of them use Facebook.

Parting Thoughts

I was able to leave before the German train conductors and drivers went on a strike. I didn’t personally hear of any travel problems caused by the strike, but it was timed in a strange way. What I did like was that CeBIT is still strong, seems to have improved its management team, has found focus (if in a decidedly ‘CeBIT’ sort of way), and is weathering the economic malaise better than others. It was a bit brutal to travel from Bloomington Indiana to Hannover and return in five days. I won’t do that again. But I’ll likely return. I usually learn a lot at CeBIT, professionally, personally, and of the pulse of the worldwide pace of technology evolution. I hope it continues to be as interesting as I found it– or better.

We’ve been busy. Here are some recent works of ours:

1) We review Red Hat Linux 6 at http://www.networkworld.com/reviews/2011/012411-red-hat-linux-test.html

2) Our observations on Microsoft System Center: Data Protection Manager at http://www.networkworld.com/reviews/2011/012411-microsoft-system-center-data-protection.html

3) Then we checked out Microsoft System Center: Service Manager at http://www.networkworld.com/reviews/2011/012411-microsoft-system-center-test.html

4) We relate what to do when there’s been a security breech at ITWorld:  http://www.itworld.com/security/134572/youve-been-hacked

5) Tips for IT when Litigation rears its ugly head: http://www.itworld.com/legal/134434/youve-been-sued

6) Our take on various types of private cloud managers: http://www.networkworld.com/reviews/2010/122010-cloud-management-test.html

Lots more in progress. Stay tuned to this channel……

TBH 2/6/11

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